The TNS Total Customer Satisfaction for 4 wheelers 2010 is out and the results are for all to see. As expected, Maruti vehicles topped the list and the numero uno spot in the compact car segment was clutched by Maruti Alto by a whopping 91 points out of 100. It is succeeded by the Maruti Omni and Maruti 800. This survey included 56 different car models along with 9,300 car buyers.
Ranked the lowest in its category was the Tata Nano. Customers said that the vehicle didn’t provide for the advertised fuel efficiency and it was more or less similar to what a Volkswagen Polo gives. The survey also revealed that car owners in South were pretty much satisfied with the after sales service of their car manufacturers rather than the ones in the North. Also customers in larger cities were a much more satisfied lot than the ones in towns. In the premium compact car segment, again Maruti came out on tops with its Estilo and A-star topping the charts.
For the upper premium segment, Volkswagen Polo and once again a Maruti, the Maruti Swift came out on tops. For the entry level midsized sedan, it was Maruti’s Swift Dzire which was on top of the heap. For the premium mid sized sedan tag, the Toyota Corolla Altis was the best whereas in the SUV category, it was the Mahindra Scorpio and Toyota Innova. Volkswagen Passat and Honda CR-V were crowned the king in the entry level luxury sedan and premium SUV category.
